By hiring Paulsen Ag for marketing services, you are bound by this agreement and agree to abide by these terms and conditions. Our terms and conditions are based on industry best practices for agency services and IAB guidelines. https://agencymanagementinstitute.com/value-your-media-partners/
Paulsen Ag operates as a business, and when we partner with clients to grow their businesses through marketing services, we expect our clients to understand and respect our policies. We hire the smartest agri-marketers and best creatives and programmers in the industry and to help us keep the most exceptional talent, we must cover expenses and invest in their growth and development.
Therefore, we require payments made on time concerning the services offered to clients.
Paulsen will invoice clients monthly for progress throughout each phase of work, with the final invoice sent in the billing cycle within the month of phase completion. Our terms are Net 30.
Any estimate provided to our clients is good for up to 30 days after the date listed on the estimate or proposal. After that time, Paulsen may need to re-estimate the project scope for any work.
Non-contracted development and services hours (such as an alteration to a project or scope of work), meetings or any other items not documented in a statement of work or proposal are considered outside of the scope and is billed at $150 per hour.
Refund & Cancellation Policy
Please read and make sure you fully understand our refund policy before signing a proposal or statement of work.
Regarding client services (including strategic planning, branding, content strategy, creative development, public relations, analytics, direct marketing and other agency services), once a proposal is signed, any work performed will be invoiced – even if the project is not completed. Because we schedule our creative and development resources in advance, cancellation timeframes for those services are five business days, and the client may incur charges for work scheduled if it is not possible to reschedule Paulsen staff resources during that timeframe.
Website and app development requires a talented team of designers, programmers, QA engineers, copywriters and project managers. Because of that, once a payment or deposit is made, it is non-refundable. If a project is canceled, delayed or postponed by the client, those monies will be retained by Paulsen Ag. If applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for. No exceptions.
There is a 30-day product warranty after site launch for any code created by Paulsen. Any content management system or other vendor software used will be licensed under that vendor’s privacy and use policy. Any bug fixes not mentioned before this date can be addressed at the standard hourly rate.
Media Strategy, Planning & Placement
In the event that the services cannot be delivered either in full or in part due to the client’s failure to assist, delay in assisting in the execution of the order or cancellation of the order, Paulsen Ag shall be entitled to charge to the client an estimated amount, corresponding to the amount that would have been due had the ordered services been rendered.
If the client cancels delivery of goods and services, the client shall be liable for any loss incurred by Paulsen Ag (including, but not limited to, any loss of profits, plan development fees, placement fees, etc.) up to the time of cancellation.
If there is a change to a project or plan after the scope of media placement is finalized and fulfilled, Paulsen Ag can credit the placement costs and amount of time required towards future work with the client.
- Broadcast: Un-cancellable
- Print: 31+ Days (Media Short Rates and Media Coordination Fees May Apply)
- Digital: 31+ Days (Media Short Rates and Media Coordination Fees May Apply)
- Out of home: 61+ Days (Media Short Rates and Media Coordination Fees May Apply)
- Native / In-Content: 31+ Days (Media Short Rates and Media Coordination Fees May Apply)
Digital Marketing – Search Engine Optimization, Social Media Marketing & Internet Marketing
Payments for search engine optimization (SEO), social media marketing or any of our internet marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Setup fees are applied directly to expenses incurred by Paulsen Ag in the setup phase of any SEO or internet marketing campaigns and are non-refundable.
Web hosting accounts are set up from the date programming begins. However, hosting charges are only incurred at the time of website launch and are billed as an annual fee. If hosting is canceled in writing before the year is up, the hosting cost can be prorated.
Billing cycles for hosting continue until a cancellation notice is received in writing from the client.
If a client hosts their website, Paulsen will charge time and materials at $150 per hour for technical support to set up within the client’s environment. Paulsen will not be responsible for any security issues once the website is live on client’s server. Paulsen will estimate separately any programming needed for a plugin or other technical support. Paulsen cannot support a site that has had any code changes after deployment. If specific theme changes are necessary, Paulsen is happy to coordinate with the client.
For website work or hosting, payments that are 30 days past due could trigger an account suspension. Hosting paid up to 12 months in advance and canceled in writing before the expiration date will be refunded for the months not yet elapsed.
Paulsen Ag reserves the right to disable and terminate a user’s account, services or contract if a user violates our terms and policies. There will be no refunds for termination due to policy violations.